The following conditions used by Tornado Limited (“the Company”) apply to any contract of which these conditions form part to the exclusion of any conditions of order or purchase of the Customer or any other standards, specifications, conditions or particulars of or adopted by the Customer, unless expressly accepted in writing by the Company as part of the contract. If subsequent to this contract, any contract for sale is concluded with the same Customer by letter, telegram, telex, telefax or orally or by any combination of these, without express reference to these conditions of sale, it shall be a term of such a contract that these Conditions of Sale shall apply to such a contract.


(1) No order placed in response to the Company’s quotation will be binding unless accepted by the Company in writing.

(2) Where goods are to be supplied from stock, such supply is subject to availability of stocks at the date of delivery.

(3) Tenders submitted by the Company shall remain open for acceptance for a period of 30 days from the date of the tender, unless in the tender some other period is specified or accepted.


(1) Unless otherwise stated all prices quoted are based on current material costs and operating costs (including wages) at the date of quotation. The Company shall have the right at any time to withdraw any discount from its normal prices and/or revise prices to take into account of inflation and/or increases in costs including (without limitation) costs of any goods materials carriage labour or overheads the increase or imposition of any tax duty or other levy and any variation in exchange rates.

(2) A quotation by the Company does not constitute an offer and the Company reserves the right to withdraw or revise the same at any time prior to the Company’s acceptance of the Customer’s order.

The Company’s acceptance of the Customer’s order (including telephone orders) shall be effective only when the Company has accepted the Customer order in writing.

(3) Where the price for the goods is varied in accordance with this condition the price as varied shall be binding on both parties and shall not give either party any option of cancellation.

(4) There shall be added to the price for the goods any value added tax and any other tax or duty relating to the manufacture, transportation, export, import, sale and delivery of the goods (whether initially charged or payable by the Company or the Customer).

(5) Shipping or delivery is not included with any order unless specified in the final invoice, or previously agreed to in writing. All goods are sold “ex works” unless otherwise stated. If the Company arranges or undertakes the carriage, freight, insurance and any other transport costs beyond the point of delivery such costs shall be for the Customer’s account and shall not affect the provisions of the contract as to the passing of risk.

(6) Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

(7) All prices are quoted in USD, EURO or POUND according to agreement between the Company and Customer. The currency cannot be changed unless accepted by the Company and Customer in writing. The Company reserves to change the sales price currency type according to international exchange rates in case of big or unpredicted changes. Or The Company reserves keeping the same sales currency type but also to increase the sales price according to international exchange rates in case of big changes.

(8) All prices quoted or invoice by the Company does not include the costs associated with revisions or changes to an order once it has been confirmed or paid for. These will be quoted and invoiced separately, as it can be difficult and costly to alter designs and parts once production has begun or been completed. If you need to know exactly what the finished product will look like, then you must request a sample or proof, which we are more than happy to provide.

Orders and speculative work of an experimental nature prepared at the Customer's request shall be considered an order and charged for accordingly. Sketches, dummies and designs submitted by the Company on a speculative basis shall remain Company's property and no use shall be made nor any idea or technical knowledge obtained there from be used without the agreement of Company in writing.


(1) Prices quoted are net.

(2) The Customer must pay Company within the terms stated on the quote or invoice. Full payment must be made prior to the commencement of production, unless other arrangements have been made in writing. We will accept bank transcripts etc. as confirmation in instances where funds may take time to transfer.

(3) Subject to credit being approved and unless otherwise expressly agreed accounts are due for payment not later than the end of the second month following the month of despatch, otherwise payment must be received by the Company before delivery.

(4) When deliveries are spread over a period each consignment will be invoiced as dispatched and each month’s invoices will be treated as a separate account and be payable accordingly.

(5) In the event of failure to pay for any goods or for any delivery or instalment or should a Customer’s credit limit be exceeded the Company shall be entitled to suspend further deliveries and work both on the same order and on any other orders from the Customer without prejudice to any other right the Company may have whether under clause 10 below or howsoever.

Should the customer default in payment of any monies due under this agreement, then all monies due to the Company shall be immediately become due and payable and shall be paid by the customer within seven (7) days of the date of demand and the Company also reserves the right to charge interest on overdue accounts at the rate of 2% per month.

(6) Without prejudice to the company’s rights under clause 10 below, the Company reserves the right where genuine doubts arise as to a Customer’s financial position or in the case of failure to pay for any goods or any delivery or instalment or to exceed the credit limit as aforesaid to suspend delivery of any part or instalment without liability until payment or satisfactory security for payment has been provided.

(7) In the event of any dispute the Customer shall not be entitled to withhold payment of the price of the goods or any agreement payments or to any right or set-off against any payment due to the Company under this or any other contract.

(8) The Customer must pay net amount of the sales invoices plus all bank transfer charges. The Customer must transfer the sales invoices amounts including the bank charges. The Company declares that no bank charges will be accepted and declares to close the invoice payment when it is paid as net. Short received amounts will be shown on Customer’s account as unpaid and this will effect Customer’s credit terms, new credit terms can not be given until the new year if customer loose existing terms.

(9) Any expenses, costs of disbursements incurred by the Company in recovering any outstanding monies including debt collection agency fees, solicitor’s fees shall be paid by the customer.

(10) If the Company does not receive forwarding instructions sufficient to enable it to dispatch the goods within 7 days then the customer shall be deemed to have taken delivery of the goods and the terms of payment shall apply from such date. The customer shall be liable for storage charges payable monthly on demand and the storage of the goods shall be at the customer’s risk.

(11) Credit Card payments; all transfers conducted through the Company are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.

(12) Any Changes about bank accounts can only be done by Company head office and a new agreement will be sent to the Customer to be signed including new bank details if any change made by using TNT or DHL cargo. Company will not ask for payment to any different account, already informed to the Customer with an agreement by express air-cargo such as TNT or DHL and written on Customer’s Original Invoice, by any other way (e-mail, fax, etc.) The Customer is responsible to use the account numbers already been informed with an agreement by express air-cargo such as TNT or DHL and written on Customer’s Original Invoice, to make payment. The company will not accept any liability for any payments made to incorrect accounts.


(1) The delivery or performance dates specified are approximate only and, unless otherwise stated time is not of the essence for delivery.

(2) Completion dates are not guaranteed unless we have stated (in writing) otherwise, in a definite manner. Phrases such as “We will do our best” or “it’s likely” are not definite. We do not accept responsibility for deadlines unless we have agreed to take such responsibility in writing – in these cases; we will not refund any amount greater than 50% of the job total. We offer an overnight rush-job option if need be. Any stated turnaround times are from the date that we receive final design drawings, payment and job confirmation.

(3) No delay shall entitle the Customer to damages or to reject any delivery or any further instalment or part of the order or any other order from the Customer or to cancel or repudiate the contract or the order.

(4) The Company cannot undertake to meet any schedule of Customers requirements supplied after the date of the contract and will have no liability whatsoever for delay in meeting all or any of such requirements (howsoever such failure or delay may arise) unless and to the extent that the Company expressly agrees to meet such requirements, in which event paragraph (1) of this condition will apply.

(5) If the Company is carrying out any work that is not simply laser cutting, such as sanding, varnishing etc., then the point above also applies. In instances where a sample is not possible, such as a large, expensive one-off, then you must be willing to allow us to have creative freedom over the elements that you have not provided us with fully detailed engineering drawings for, or request that we create such detailed specifications for you (for a small fee) to approve before proceeding.


In the event of the performance of any obligations by the Company being prevented, delayed or any way interfered with by any act of God, fire, inclement or exceptional weather conditions, industrial action (whether at the Company’s premises or elsewhere), hostilities, breakdowns, accidents, explosions, shortage of labour, materials, power or other supplies, late delivery or performance or non-delivery or non-performance by suppliers or sub-contractors, governmental order or intervention (whether or not having the force or the law) or any other cause whatever beyond the Company’s control or of an unexpected or exceptional nature the Company may suspend or treat as impossible the performance of any obligation to the Customer without liability for any loss.


If for any reason the Customer is unable to accept delivery of the goods when the goods are due and ready for delivery the Company may (but shall not be under any obligation to) arrange storage of the goods and the Customer shall be liable to the Company for the reasonable costs (including insurance) of such storage. This provision is without prejudice to any other right which the Company may have in respect of the Customer’s failure to take delivery of the goods or to pay for them in accordance with the contract when payment would have been due if the goods had been delivered when due and ready for delivery.


Cancellation of orders in whole or in part will only be accepted by the Company in writing and on condition that all costs and expenses incurred by the Company up to the time of cancellation and all loss of profits and other losses or damages resulting to the Company by reason of such cancellation will be reimbursed by the Customer to the Company forthwith.


Where the Customer orders goods or materials of a type, size or quality not normally supplied by the Company, the Company will use all reasonable endeavours to execute the order, but if it proves impossible, impracticable or uneconomical to carry out or complete the order, the Company reserves the right to cancel the contract or the uncompleted balance thereof in which event the Customer will only be liable to pay for the part of thereof actually delivered.


The Company shall be entitled without prejudice to the Company’s other rights and remedies either to terminate wholly or in any part any or every contract between the Company and the Customer or to suspend any further deliveries in any of the following events:

a) Non-compliance by the Customer with the Company’s terms of payment in accordance with this or any other contract between the Company and the Buyer: or

b) If the Customer has failed to provide a letter of credit or guarantee, bill of exchange or other security required by the Company; or

c) If the Company obtains unfavourable reports on the financial standing of the

Customer or if the Customer becomes insolvent or is voluntarily or compulsorily wound up or made bankrupt or has had a Receiver or Administrative Receiver appointed or if the Customer makes any composition with its creditors generally.

11. LIEN

In addition to any rights of lien which the Company may have, the Company shall in any of the events described in clause 10 above, have a general lien over all goods of the Customer then in the possession of the Company for any monies due to the Company but unpaid.


(1) The risk in the goods shall pass to the Customer:

a) When the goods are dispatched from the Company’s premises at the request of the Customer or,

b) If the goods are appropriated to the Customer but kept at the Company’s premises at the request of the Customer.

(2) Notwithstanding sub clause (I) above legal and equitable ownership of the goods shall remain with the Company until payment for the goods have been received by the Company in full or until the Customer sells the goods to its customers by way of a bona fide sale at full market value whichever shall first occur.

(3) At any time prior to full payment (whether or not payment is then overdue) the Company may (without prejudice to any of its other rights) retake possession of the goods or any part thereof and may enter on the Customer’s premises by its employees or agents for that purpose.

(4) Until the time of full payment for the goods the Customer shall be a bailee of the goods on behalf of the Company and shall store the goods in such a way that they are separately identifiable, nevertheless prior to the time of full payment the Customer is entitled to use the goods in the normal course of its business or to sell the goods to third parties in the normal course of its business on the understanding that if it does resell the goods then it will hold on trust for the Company any proceeds of sale received by it under contracts which include any of the goods hereby sold either in their original or altered state as are necessary to discharge payment in full to the Company.

(5) The Customer’s right to use the goods or to resell them prior to full payment may be terminated forthwith by written notice given by the Company to the Customer and shall automatically terminate with or without such notice on the appointment of any receiver or liquidator of the customer.


The Company warrants that it will so far as it is able so to do, give the Customer the benefit of any express guarantee or warranty by the manufacturer of the goods and any other rights, which the Company has against the manufacturer. The Customer’s remedies in respect of any claim that the goods are defective or not in accordance with the contractor any express description in respect of any condition or warranty implied by law or any other claim in respect of the goods or any workmanship in relation thereto (whether or not involving negligence on the part of the Company) shall in all cases be limited to enforcement of the above-mentioned liabilities of the manufacturer and the Company shall not in any circumstances be liable for any damages, compensation, costs, expenses, losses or other liabilities, either direct or consequential, and in any other remedy which would otherwise be available in law is hereby excluded except to the extent that such exclusion is prohibited by any rule of law.

The liability of the Company for goods manufactured by it, is limited to making good any defects by repairing the defects or at Company's option by replacement within a period of not exceeding twelve months after the goods have been delivered so long as:

All conditions specified in the contact, tender or quotation have been complied with

- The defects have arisen solely from faulty materials supplied by NEM or workmanship

- The goods have not been altered or received maltreatment, inattention, or interference

- The defective goods are promptly returned free of costs to the Company.


(1) Hirework and work involving the use of Customer’s materials is undertaken by the Company only on the express understanding that the Company cannot be responsible for any distortion, faults or defects which appear or develop during or are caused by the work howsoever arising even if resulting from any fault, negligence or mistake of the Company. The Company gives no guarantee or warranty of any kind but subject to the availability of capacity and facilities, it will endeavour to correct any such distortions, faults or defects at the Customer’s expense and risk. The Company shall not in any circumstances be liable for any damages, compensation, costs, expenses, losses or other liabilities whether direct or consequential and any other remedy, which would otherwise be available in law, is hereby excluded except to the extent that such exclusion is prohibited by law.

(2) Unless the Company has charged a design/certification fee for such work, and/or have agreed specifically in writing to do so on a job-by-job basis, we will not accept responsibility or liability for any issues, accidents or defects associated with, or caused by the design, construction or functionality of a part or project we are involved with. We can manage the certification process of design drawings, structures, wiring, lighting etc. by qualified professionals for a fee if need be, but we do not provide this service by default.


(1) Designs are cut exactly how they appear in the digital file. We will always check over your file and let you know if we notice any obvious issues however, we are not responsible for ensuring that your design doesn’t contain parts that won’t cut well, etch well, fit together, be strong and/or comfortable to wear – these are design decisions and should be considered as you plan your laser cut project

(2) Please order a sample first if you are unsure of the final result.

(3) The Company shall be under no liability whatsoever in respect of any advice or views it offers or expresses to a Customer expressly or by implication as to the suitability or otherwise of the goods or any process to which the goods may be subject unless such advice is requested by the Customer in writing and the Company relies in writing whereupon should such express representations be found to be wrong or inaccurate the liability of the Company will be limited to rectification or replacement of the goods and the Company shall not in any circumstances be liable for damages, compensation, costs, expenses, losses or other liabilities, whether direct or consequential, and any other remedy which would otherwise be available in law is hereby excluded except to the extent that such exclusion is prohibited by law.


(1) The Company will supply to the Customer whatever information it receives from the manufacturer regarding gauges, weights, chemical composition and analysis, quantities and sizes, as it is liable to provide. Any requirements as to gauges, weights, chemical composition and analysis, quantities and sizes which are communicated by the Customer to the Company in writing will so far as possible be adhered to, but reasonable excess and deficiencies thereof shall be accepted by the Customer who shall not be entitled to reject any goods or to replacement of any goods on the ground that they are not precisely as specified.

(2) Unless otherwise specifically agreed, all tests and test pieces whatsoever required by the Customer will be charged extra.

(3) Unless otherwise specifically requested by the Customer, tests of chemical composition shall be based only on the ladle analysis, which shall be final. Tests and inspections shall take place under the manufacturers standard testing arrangements and such tests shall be final. All tests are subject to analytical tolerances.

(4) Raw Material Certification; Material Traceability Certifications are available only on Special Orders at an additional charge.


(1) The Company shall have performed the contract if it delivers quantities or weights within 10% (over or under) of the quantities or weights ordered by the Customer. Any discrepancy within 10% as aforesaid shall not entitle the Customer to reject any delivery or any further instalment or part of the order or any other order from the Customer or repudiate the contract of the order. Any discrepancy over 10% must be notified in writing to the Company within 10 working days from despatch of Goods.

(2) If materials are to be supplied by the customer, we must be made aware of this prior to confirmation/payment, and we require overs equivalent to 10% of the total. This is because there is a level of trial and error testing involved with setting up your project.


(1) The Company is entitled to assume that all drawings, descriptions, specifications and other information supplied by the Customer to the Company whether written or verbal, is in all respects complete, accurate and entirely suitable for the Customer’s requirements.

(2) Unless otherwise expressly agreed, the Company shall have no responsibility for the performance, suitability or durability of any goods or any materials or workmanship comprised therein to the extent that the same is manufactured in accordance with the Customer’s designs, drawings, standards or specifications.


The Customer agrees upon demand to indemnify the Company against all actions, costs (including the costs of defending any legal proceedings) losses, damages, injury and expenses of whatever nature suffered by the Company to the extent that the same are caused by or related to:

a) Designs, drawings, descriptions, specifications and other information given to

The Company by the Customer in respect of goods supplied by the Company to the Customer, and

b) Defective materials or products supplied by the Customer to the Company and

Incorporated by the Company in goods produced by the Company for the Customer, and

c) The improper incorporation, assembly, use, processing, storage or handling of

goods by the Customer.


(1) The Customer shall indemnify the Company against all actions, costs (including the costs of defending any legal proceedings), claims, proceedings, accounts and damages in respect of any infringement of any patent, registered design, copyright, trade mark or other industrial or intellectual property rights resulting from compliance by the Company with the Customer’s instructions, whether express or implied.

(2) All proposals, ideas, concepts, design work, drawings, computer files, scans, artwork or other items conceptualised, produced or created by Company remain the property of Company.


The risk in the goods passes to the Customer when the goods are dispatched from the Company’s works and the Company accepts no responsibility for any damage, shortage or loss in transit. Claims for any damage, shortage or loss in transit should be made on the carrier, and any conditions imposed by the carrier in relation to claims for damage, shortage or loss in transit should be complied with


Unless otherwise specified packing cases and packing materials will be charged extra, but where stated to be returnable will be credited in full on return to the Company’s works carriage paid in good condition, within one month of receipt by the Customer.


(1) We are unable to accept returns or exchanges on customised product orders, including all laser cutting jobs. Once payment has been received all orders are final. We allow customers 7 business days from receipt of goods to make us aware of any defects associated directly with the work we have performed, as long as the goods have not been used in any way other than what we have been previously made aware of or assumed. It is standard practice to check at least 10% of parts for such defects immediately upon receipt of goods – if you require longer to do so, simply let us know prior to confirmation/payment.

In such circumstances we offer either:

a) Exchange; if the reason for exchange is not due to a faulty item (i.e. a change of mind) you will need to pay the cost of posting out your new item. Your replacement item will be posted only after the original item has been returned undamaged and in original packaging.

b) Refund; the total cost of your purchase minus the shipping costs and a 20% processing fee. Return shipping costs are the responsibility of the buyer for both refunds and exchanges. The item must be returned in original packaging, undamaged. To action a return please email us at


All personal information you provide us with or that we obtain will be handled by the Company as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalogue to you. The information you provide is only available to Company and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Company to delete or correct the information held about you. By accepting the Company Conditions, you agree to the above.


The Company reserves the right to sub-contract the whole or any part of the contract.


The contract shall in all respects be governed by and construed in accordance with English law and the Customer hereby submits to the non-exclusive jurisdiction of the Turkey Istanbul Courts.